Job & Internship Opportunities

Job Opening: Library Clerk

This position is 16-20  hours a week, non-exempt 

Overview

A library clerk works as part of the Circulation team concentrating on delivering library services to patrons of all ages. This includes providing direct patron service in an environment that includes high phone call volume and simultaneous in-person interactions, working with multiple facets of the integrated library software, processing daily material deliveries from the other libraries within Onondaga County, and assisting librarians with special projects, assignments, and programs. This position reports to the Circulation Supervisor, and when the Circulation Supervisor is not on-site, receives support from the Assistant Director and the Executive Director.

Responsibilities:

Patron Services

  • Provides excellent, compassionate direct patron service while staffing various library service desks, offering help to patrons both in person and over the phone. This includes but is not limited to:
    • Assists patrons locating library materials and services at our location and at other Onondaga County libraries 
    • Checks out library materials and places hold requests
    • Registers patrons for library cards
    • Explains and enforces library policies and borrowing procedures
    • Checks in library materials from outdoor and indoor book returns and delivery
    • Instructs and assists patrons in the use of the library’s technology, including copying, printing, scanning and faxing services
    • Helps patrons access online information
    • Helps patrons register for library programs and reserve meeting rooms
    • Assists with readers’ advisory questions as needed
  • Communicates with patrons to clarify and resolve policy and customer service issues
  • Assists in processing and copy cataloging newly purchased library materials 
  • Ensures that library collections are orderly and ready for patron browsing by supporting reshelving efforts and organizing carts of materials

Administrative

  • Supports the mission and vision of the library by working collaboratively and effectively communicating with all library staff
  • Adheres to organizational policies and procedures; completes required reports in a timely fashion
  • Serves on library committees and working groups as assigned
  • Engages in ongoing training and professional development as assigned
  • Performs special projects as assigned 

Knowledge, Skills, and Abilities

  • Excellent patron services skills and a commitment to serving our community
  • Must be able to communicate effectively, both written and verbal
  • Ability to positively relate to and collaborate with community groups, library patrons, and other library staff members  
  • Ability to understand and interpret library policies and procedures
  • Demonstrates a commitment to continuous learning 
  • History of regular and predictable attendance and punctuality
  • Strong technology skills preferred
  • May be required to stand or sit for long periods of time
  • May be required to lift, pull, and carry items weighing up to 50 pounds
  • Ability to work a flexible schedule including weekdays, evenings, and weekends

Qualifications

  • Relevant Associates or Bachelor Degree coursework
  • Previous library experience preferred
  • Relevant customer service experience preferred

To apply: Please email cover letter, resume, and three references to Jake Wicks, Circulation Supervisor, at jwicks@fflib.org by Friday, April 11, 2025.

For-Credit Internships

We know that you have unique ideas, skills, and perspectives, and we want your internship experience to utilize all of them. Have an idea? Great! Have lots of interest or enthusiasm, but nothing concrete? That’s great, too! At the FFL you will work one on one with a member of the FFL professional team to create a customized internship plan. If you can dream it, we can do it! We have hosted interns for the following areas:

  • STEAM and Making
  • Participatory Programming
  • Marketing & Publicity
  • Partnerships & Outreach
  • Grant Writing
  • Local history and Digitization
  • Archives and Preservation
  • Services to Special Populations
  • Reference and Instruction
  • Collection Development and Access
  • Reader’s Advisory and Displays
  • Children’s Programs and Services
  • Teen Programs and Services
  • And more!

To apply, email your cover letter & resume to Leah Kraus at lkraus@fflib.org

This opportunity is for students interested in unpaid, for credit, experiential learning.